Terms and Conditions

Terms and Conditions

Processing Time

Please allow 1 to 4 weeks for all orders to be completed and shipped. all orders received after 2pm est will be processed the next business day

Shipping

We offer free standard shipping on all US orders. A tracking number will be provided upon completion for all orders.

Returns

We do not accept returns at this time. All sales are FINAL.

Exchanges

Purchased items can be exchanged only due to item being defective or an error in your order. such as wrong size. this does not include sample sale items. If you would like to exchange your order, please email sales@samthelabel.com with “Order #XXX - Exchange” in the subject line to begin an Exchange Authorization. Exchanges must be requested within 7 days of receipt of your order and items must be unworn, free of damage, with tags attached to be eligible. Exchanges are dependent on the requested item’s availability. Upon authorization of the exchange, customers will be provided with a complimentary shipping label. Please ship the item within 7 days of receipt of the label. Customers are welcome to purchase the alternative size desired separately at samthelabel.com

Defected Merchandise

If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email sales@samthelabel.com to begin a Return Authorization. Please write “Order #XXX - Return” in the subject line and include detailed pictures of the defected merchandise. Defection is at the discretion of S.A.M The Label. Kindly note that colors may vary between product images and the physical good due to technological variances in screen quality. If S.A.M The Label deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon return of the order. Please ship the return within 7 days of receipt of the label. Dependent on your financial institution, please allow up to 3-5 business days for the refund to reflect in your account.

sample sale

Please be advised, sample sale items may be or near perfect and are FINALE SALE